Troubleshoot

=MY COMPUTER WON'T WORK!= =Start here:=

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Restoring your wireless connection: Fixing your sound settings:

trou·ble·shoot
 / ˈtrʌbəlˌʃut /  [  truhb - uh l-shoot ]   verb,  -shoot·ed  or  -shot, -shoot·ing.

derived from: Pronunciation: \- ˌ shü-tər\ Function: //noun//Date: 1905
 * trou·ble·shoot·er**
 * 1** **:** a skilled worker employed to locate [|trouble] and make repairs in machinery and technical equipment
 * 2** **:** an expert in resolving diplomatic or political disputes **:** a mediator of disputes that are at an impasse
 * 3** **:** a person skilled at solving or anticipating problems or difficulties

Here at QC, our desire is that you learn to troubleshoot on your own. Here are some common laptop issues.


 * 1) **My wireless won't work!**
 * Is the switch on?
 * Your netbook comes with a switch that can be turned on or off. Make sure that switch is physically on.
 * Do you need to repair the connection?
 * Check the bottom right hand corner of your screen. If there is a red "X" on the internet connection, your wireless may need to be repaired. Please refer to the attached Word document for pictures and a detailed description of how to do this.
 * [[file:How to Fix your Wireless Connection.doc]]
 * Do you need to check the proxy settings on the computer?
 * Open Internet Explorer and go to "Tools" --> "Internet Options" --> Click on the "Connections" Tab --> Click on the "LAN Settings" button --> And make sure the first two boxes are checked. Save that and exit and try reloading the page. Again, please refer to the attached Word document for pictures and a detailed description of how to do this.
 * [[file:How to Fix your Wireless Connection.doc]]
 * 1) **My computer is stuck!**
 * Have you been stuck on the same screen for 3 minutes or more?
 * Make sure the computer is not trying to save something or do something intensive. Ask your teacher if you're in doubt. (It may take a very long time for Windows Movie Maker to publish your movie file, so be patient.)
 * Try right-clicking on the task in the task bar and selecting "Close."
 * Is the mouse (cursor) frozen or not working?
 * At the same time, press "Ctrl-Alt-Delete." This will bring up something called the task manager, which lists all the applications that are running on your computer. Click on the program that is not working and select "End Task."
 * Is the Task Manager frozen or not responding?
 * Press "Ctrl-Alt-Delete" twice and try forcing the computer to shut down.
 * Go the the start menu and select "Shut Down" or "Restart."
 * Press and hold the power button until the screen turns black. Press it again to turn the computer back on.
 * 1) **I don't know what's wrong!**
 * If you're really not sure what's wrong with your laptop, go to the Tech Help Form and fill in your issue. Be as specific as possible!
 * Don't say: "It's broken!"
 * Say: "I was working on a PowerPoint when the computer froze and went black. The computer wouldn't turn back on!"